Google is helping me bring them back! Hold on tight, it’ll happen over the next 24 hours!
It seems the app description had issues so I while I’m updating the code, I’ll need to bring it back down so I can go over the text when they contact me to make sure everything is kosher.
Background: As you probably know, the Pro version was pulled from the Market on 10/12/2011. Since my Lite version was pulled earlier, I obviously have not figured out what Google was unhappy with.
I was tired and defeated. Try to fix it again and risk being banned. Don’t do anything and watch 3 years of hard work slip away.
Since my earlier attempts to contact Google for help did not work, I decided it was time to reach out to the press, blogs, forums, websites, news sites, podcasts and anyone I could contact for help. My goal was to make enough noise to get someone at Google to help.
Within an hour, OMG!Droid reached out to me and offered to write a post. Just speaking with Chris helped. He really cared and wanted to write a balanced story. I breathed a little better.
What happened next really surprised me. A kind sole, who doesn’t know me (but I’ve seen him at multiple conferences from a distance), read my email and forwarded it to someone at Google who started the ball rolling.
These 2 gentleman are large in the tech world and the fact that they took some time to help a stranger in need, made me tear up (embarrassing since I was at the PayPal X Conference). Did I mention I’m a Rackspace customer. 8^)
So now, I’m waiting for Google to contact me and hopefully get this thing straighten out once and for all.
Well, the upper managment mean well and tried but the market support folks must work out of the old KGB offices. I only have the ONE extra email hinting at the app description and which gave my app back.
Don’t get me wrong, I’m very grateful for that but it would have been good to know *what* text was the issue so I can avoid it from happening *again*.
So, I’ve edited the app description to a minimum, removed all web links to my website for help or device support, and removed the list of brands supported (except for some major brands).
Look at the description here. It’s so bland, I don’t know what else it could be (email me if you find an issue: robert[dot]chou[at]gmail[dot]com).
Now, it’s cross your fingers, toes, and pray time…
Users of IP Cam Viewer often email me about how they use my app to monitor their baby, home, rental, pet or business. Sometimes, users report their cameras catching thieves in the act or their cameras helping them solve problems.
Here are snippets of 2 emails I got recently.
Just wanted to drop you a quick note about my “interesting” day this past Friday…
I was sitting at my desk at work and glanced down at my iPod touch where I usually watch my four cameras at home (I use my Droid X when I’m away from my desk) when I noticed some unfamiliar people inside of my house and a strange car in my driveway. I quickly phoned my son to make sure it wasn’t him (it wasn’t, he was still asleep) and then called 911 to report that there were people in my house that weren’t supposed to be.
I watched as the burglars finally realized that I had cameras and saw them move them aside and unplug them (they missed the one pointing outside to the driveway, though). Anyway, within about a minute of calling 911, I saw a police cruiser pull-up to my house, quickly followed by a second.
Long story short: both burglar’s apprehended and pretty much everything recovered (although we’re still putting things back and dealing with the disarray and kicked-in front door).
Anyway, all of the police were very excited, to say the least, that they were able to catch the guys in the act and fleeing my premises. They all wanted to know how I had things setup, etc. and I told them about IP Cam Viewer, etc. I’m going to be writing-up setup instructions for them so they can install cameras in their houses as well.
One thing I wasn’t able to provide them was a video or recording–sadly, I wasn’t using this feature of your app at the time, but I’d like to have some DVR functionality just in case this ever happens again. I played around this morning with the recording and playback feature of IP Cam Viewer on my Xoom this morning, but I had a little trouble swiping on the screen to change cameras in the playback feature–changing which camera is selected and/or whatever swipe direction does not seem to advance me to the next camera (and I can see that there are indeed images recorded for the other cameras in the record folder for the selected timeframe).
Anyway, I’m probably going to start using my HTC Droid Eris (first, old Android device) as my DVR, but I was thinking of using my Xoom. Don’t know if you have any advice on what might be the best platform for this…
Thanks again for a great app, for keeping it updated so often and adding new features–I’m sure you’ll have a few new customers due to my recent incident ;).
“I absolutely LOVE the app, my landlord has been complaining about my dog barking and I suspected it was the neighbor’s. Thanks to you and the Axis camera triggers, I now have evidence to support my belief.”