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IP Cam Viewer – Android – FAQ

What is the difference between the Lite/Basic version and the paid Pro version?

How do I setup my cameras to be visible from outside my home?

What cameras, DVRs, NVRs, devices are supported?

I can’t connect to my camera, is it supported? Can you help?

What pre-defined web cams, like Traffic Cameras, are available?

How do I view my laptop/desktop webcam on my phone?

All my cameras stopped working in the app!

Is my information safe?

Is there a version for iOS/iPhone/iPad, Blackberry, or Windows Phone 7?

How can I transfer my settings from the Lite version to the Paid version? How can I backup my camera settings?

How can I keep the app running as a Baby Monitor?

2-way audio is currently half duplex, why not full duplex?



Question:
What is the difference between the Free/Lite version and the Paid version?

Answer:
The Basic/Lite versions are free to download while the paid Pro version require payment up front.  The Basic/Lite versions have limited functionality until then are unlocked.  Once unlocked, they work exactly like the paid Pro version.  The Basic/Lite versions only differ by their upgrade mechanism.

Paid features include audio for some devices, unlimited cameras, no ads, and record mode.

The Basic version uses Google’s in-app purchase to upgrade.  The Lite version uses a custom unlock mechanism when distributed on 3rd party app stores for devices that don’t have access to Android Market or users that can’t pay using Android Market.

See this post for more details.



Question:
How do I setup my cameras to be visible from outside my home?
Why can’t I access my camera using 3G but I can access from my home WIFI?

Answer:
See this post about using WAN IP/Hostname and a free dynamic DNS service.



Question:
What cameras, DVRs, NVRs, devices are supported?

Answer:
See Device Support List



Question:
I can’t connect to my camera, is it supported?  Can you help?

Answer:
Try the “Scan Camera” feature to automatically find compatible drivers in my app.  If no match is found, then contact me with temporary remote access and I’ll try to connect/integrate.  Also see the list devices supported.



Question:
What pre-defined web cams, like Traffic Cameras, are available?

Answer:
Traffic Cameras are listed here.  Beach and College cams will be listed later.



Question:
How do I view my laptop/desktop webcam on my phone?

Answer:
See this post.



Question:
All my cameras stopped working in the app!

Answer:
Please check if your WAN IP has changed.  If that’s not the problem, then email me with temporary access and I’ll try to connect.

Also, see this guide to setup with a free dynamic DNS service.



Question:
Is my information safe?

Answer:
This application connects directly to your camera, DVRs, NVR, or Video Server. It does not use any intermediate servers which can collect your information. All settings are stored on your Android device. In addition, this app supports HTTPS encryption of network traffic.



Question:
Is there a version for iOS/iPhone/iPad, Blackberry, or Windows Phone 7?

Answer:
Yes, see this link for ports to other platforms.



Question:
How can I transfer my settings from the Lite version to the Paid version? How can I backup my camera settings?

Answer:
Use the Export function, in Manage Cameras, to save camera settings to sdcard. Use the Import function to add cameras back. You can also email cameras to yourself to transfer settings between devices.



Question:
How can I keep app the running as a Baby Monitor?

Answer:
Setup your phone to never sleep when plugged in. Run my app and enable audio. The screen will still dim after a short period but the app will keep running. Just enable the the “Stay awake” option under the phone’s “Application settings -> Development” section.  In addition, you can enable “auto-dimming” in my App Settings to automatically dim the screen future after a period of inactivity.



Question:
2-way audio is currently half duplex, why not full duplex?

Answer:
The app is capable of full duplex but is currently limited to half duplex due to 1) feedback problems, and 2) limited bandwidth/cpu causing stutter on mobile networks. This resulted in many support emails.